What Are Credits?
Credits represent Interview Minutes that your organization purchases and spends on Serin hiring activities. Instead of a flat subscription for unlimited usage, credits are consumed based on the work your team does — primarily the duration of AI interview sessions. Think of credits as prepaid interview capacity for your organization.When Are Credits Used?
Credits are consumed when your organization uses Serin hiring features. Common activities include:Resume screening
When Serin parses and scores a candidate’s resume against job requirements — including bulk screening workflows.AI interview
When a candidate completes a Serin interview session. Credits are deducted based on the actual duration of the interview, not a fixed amount per session.Report generation
When Serin generates a structured interview report after a session completes.Exact credit costs may vary by plan and activity type. Check your organization’s dashboard or serin-ai.com pricing for current plan details.
Viewing Credits
You can view your organization’s credit balance from the profile dropdown in the Serin dashboard. The credit display shows:- Available credits — Remaining interview minutes
- Total credits — Your organization’s purchased capacity
- Usage progress — A visual indicator of how much has been consumed
Managing Credits
Remaining credits
Monitor your available credits before scheduling high-volume hiring activities such as bulk invitations or large interview batches.Organization usage
Credits are scoped to the organization, not individual users. All team members draw from the same organization credit pool.Running low
If your credits are running low, you may need to purchase additional Interview Minutes before conducting more sessions. Contact Serin or visit your billing settings to add credits.FAQs
Do unused credits expire?
Do unused credits expire?
Credit expiration policies depend on your plan. Refer to your organization’s billing agreement or the Serin pricing page for current terms.
Are credits used for draft jobs or testing?
Are credits used for draft jobs or testing?
Credits are consumed when actual hiring activities occur — such as live interview sessions and report generation. Testing your own jobs may use credits depending on your organization’s configuration.
Who can view credit usage?
Who can view credit usage?
Organization representatives can view the credit balance from the profile dropdown. Billing and purchase actions may be restricted to Admins depending on your plan.
What happens if we run out of credits?
What happens if we run out of credits?
Your organization may be unable to start new interview sessions until additional credits are purchased. Existing completed sessions and reports remain accessible.