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Meeting Serin’s technical requirements helps you avoid interruptions during your interview. Review this page before your session to reduce setup issues.

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Browser Support

Firefox and Safari are not officially supported. For the most reliable experience, use Google Chrome or Microsoft Edge on a desktop or laptop computer.

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Hardware

You will need:
  • Webcam — Required for video during setup and the interview
  • Microphone — Required so the AI agent can hear your responses
  • Speakers or headphones — Required to hear the interview agent
Serin runs microphone and camera checks during setup. Resolve any issues before starting your interview.

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Internet

For the best experience:
  • Use a stable broadband connection
  • Avoid public Wi-Fi when possible
  • Avoid mobile hotspot connections when a wired or home Wi-Fi connection is available
Network stability is checked before your interview begins. If your connection drops during the session, your progress up to that point is preserved, but you may need to contact the organization about next steps.

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Permissions

Your browser must allow Serin to access:
  • Camera
  • Microphone
  • Screen sharing (Entire Screen)
When prompted, click Allow for each permission. If you previously blocked access, update your browser settings for serin-ai.com and refresh the page.

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Environment

Set up a space that supports a focused interview:
  • Quiet room — Minimize background noise and interruptions
  • Good lighting — Face a light source so your camera captures you clearly
  • Minimal distractions — Let others know you are in an interview and close unrelated applications

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Troubleshooting

Confirm no other application is using your webcam. Check browser permissions for camera access. Try refreshing the page or switching to Chrome or Edge. If using an external webcam, ensure it is connected and selected as the default device.
Check that your microphone is not muted at the system level. Verify browser microphone permissions. Test with another application to confirm the device works. Try a different browser if the issue persists.
Open your browser’s site settings for Serin and allow screen sharing. Refresh the page and try again. On some systems, you may need to grant screen recording permission at the operating system level.
Clear saved permissions for serin-ai.com in your browser settings, then reload the page and grant permissions again. Avoid using incognito mode if your organization requires a logged-in session.
Update your browser to the latest version. Disable ad blockers or privacy extensions temporarily. Try a different supported browser on the same device.
If you continue to experience issues, contact the organization that invited you or reach out to Serin support at support@serin-ai.com.